Frequently asked questions about SafeHaven Counseling Center

Choosing the right counselor is a personal decision, and on the About page is a great place to begin. Here, you can get to know each counselor’s background, experience, and approach to care to see who feels like the best fit for you. Our office team knows each counselor’s strengths and areas of focus and is happy to talk with you about your preferences, answer questions, or make a recommendation. If after a few sessions you feel your counselor isn’t the right match, we’ll gladly help you connect with someone who better meets your needs. 📞 Call us at 208-866-7059 we’re here to make sure you feel supported every step of the way.

Sessions typically last about 50 minutes and are usually held once a week. During this time, we’ll focus on your needs and work together—side by side and with God’s guidance—to move toward healing and wholeness. Every session is unique. Some moments may be quiet and reflective, while others are filled with meaningful conversation and insight. You may experience many emotions along the way—from sadness or frustration to relief, peace, or even laughter. All are welcome here. You can expect to feel seen, supported, and encouraged as we walk this journey together, remembering that healing takes time and rarely follows a straight line—but through faith and perseverance, transformation happens.

Weekly therapy typically includes one session per week and allows for steady, ongoing support over time. This approach gives space to reflect, practice skills between sessions, and make gradual, sustainable progress. Intensive therapy involves longer or more frequent sessions over a shorter period of time. It is designed for focused, in-depth work and can help clients gain momentum or address specific concerns more quickly.

This is another excellent question. You are done with therapy when you have reached the goals you set for yourself and can sustain your changes without seeing me. Generally, I don't mention stopping, but wait for you to bring it up. Then we talk about your progress, your reasons for stopping now, etc. I might agree or disagree, but either way, we will talk about it. The decision to stop or continue is up to you.

Yes! We have extensive experience working with children and adults. We also specialize in substance abuse and addiction counseling.

Our fee is $250 per hour for the first visit for talk therapy and $225 for each subsequent visit.

Yes, We take SelectHealth (BrightPath and Navigator plans), Pacific Source Plans, Sana Benefits, Mountain Health Coop, Regence, and Blue Cross Blue Shield Plans.

We understand that schedules can change. Appointments canceled with more than 24 hours’ notice will not be charged. Cancellations made within 24 hours of the scheduled session time will be billed at the full session rate.

No. Our counseling services are open to everyone. We meet each person where they are—emotionally, spiritually, and personally. We are honored to serve individuals from all faiths and worldviews and are committed to treating every client with dignity and respect. While our counselors work from a foundation of Christ-like compassion, they never impose personal beliefs or values. Our goal is to create a safe, supportive space for healing, no matter your background or beliefs.

Our counselors take a holistic approach that honors your faith and personal values. Depending on your comfort level, your sessions may include spiritual reflection, but how much faith you bring into your counseling journey is entirely up to you.

Rates & Fees: Coaching & Organization Sessions are billed at $50 per hour. Health & Wellness Check-ins are billed at $60 monthly. Check-ins consist of a 10-minute weekly weigh-in, a 10-minute weekly phone, video, or text progress check-in, nutritional guidance (may include journalism, habits, recipes, etc.), and Q&A’s.

We have a few links on the website. In the top right of your website you will see a button "Book an appointment" which will take you to our scheduler. There you can make a new appointment whether you are an existing client or a new client. Or you can call us (208) 866-7059 or email tina.martindale@safehavencounselingofidaho.com

We offer outpatient services, meaning counselors typically meet with clients for 50-minute sessions every week or every other week. We do not provide crisis management, after-hours, or emergency services. If you or someone you know is struggling or in crisis, Call or text 988 to reach the Suicide & Crisis Lifeline or call 911.